Use the TrainDontStop™ account support flow first when you are signed in, especially for account access, billing, subscriptions, whitelist issues, course access, and Minecraft or CS2 help tied to your account.
During beta, support is best-effort. Payment, account access, and safety issues are handled before general questions.
If you already have a TrainDontStop account, sign in to your account page and use the built-in help flow so support can see the relevant account or order context.
Signed-in support path: home.traindontstop.com/account/
Email: [email protected]
Community Discord: TrainDontStop Network
Use this for pre-sales questions, policy questions, partnership contact, and issues that cannot be routed through the account help flow.
Support cannot guarantee uninterrupted uptime, instant replies, specific match outcomes, permanent beta stats, compatibility with every client/mod/plugin, or restoration of every deleted or corrupted file.
TrainDontStop will make reasonable efforts to investigate issues, prioritize payment and access problems, and improve the platform based on reports.
For abuse, cheating, harassment, policy violations, or urgent security concerns, use the Abuse reporting page or email [email protected] with exact evidence when possible.
For copyright complaints or DMCA notices, use the DMCA page and include the exact information requested there.
Use accurate account information, keep your account email current, include order IDs when available, and describe the issue clearly. Missing or incorrect account details can delay support.