Refund Policy

1. General rule

Except where required by law, TrainDontStop does not provide refunds for completed subscription charges, partial billing periods, change-of-mind purchases, lack of use, forgotten cancellations, mod incompatibilities, player disputes, or world resets requested by the customer.

2. Limited exceptions

TrainDontStop may, in its sole discretion, issue a refund, credit, or correction for a duplicate charge, an obvious billing error, or a verified non-delivery event where payment completed but the purchased service was not provisioned within a reasonable time and the failure was not caused by missing customer data, risk review, policy violation, or third-party payment issues.

3. Promotional offers

Promotional subscriptions or discounts, including any limited 100% promotional pricing, are account-bound offers with no cash value. They do not create a right to payment from TrainDontStop, are not transferable, and may be denied or revoked if used outside the qualifying tier or account path.

Downtime, instability, or world/data loss during promotional or hosted services do not by themselves create a refund right beyond the specific exceptions stated in this policy or any remedy required by law.

4. Cancellation versus refund

Cancellation stops future renewal billing. Cancellation does not automatically refund already-billed time.

5. Chargebacks and disputes

Do not initiate a chargeback as a substitute for normal support contact. If you believe a charge is incorrect, contact [email protected] first.

Chargebacks, reversed payments, and payment disputes may lead to immediate suspension of the affected service, loss of server access during review, and account restriction until the matter is resolved.

6. How to request review

Send refund-related messages to [email protected] with your account email, order details, and a short factual explanation.