Abuse and Incident Response

Effective date: March 18, 2026

Use this contact path for abuse reports, security issues, malicious activity, urgent billing-linked account abuse, and serious policy violations.

1. Contact

Email: [email protected]

Suggested subject lines: Abuse Report, Security Report, Urgent Incident, Billing Abuse

2. Include enough detail

Your contact information
The affected service, page, or server
Relevant usernames, account emails, IPs, order details, or timestamps if known
A short factual description of what happened
Screenshots, logs, or evidence if available

3. Response handling

TrainDontStop may review, investigate, temporarily restrict access, preserve legally appropriate account/report metadata and system records, remove content, suspend services, or escalate matters as appropriate. Response time depends on severity, report quality, and operational availability.

TrainDontStop does not promise a fixed response time or a specific enforcement outcome for every report.

4. Child-safety emergencies

TrainDontStop has zero tolerance for child exploitation, child sexual abuse material, grooming, sextortion, sexual solicitation of minors, or any content that endangers children. Any such content or conduct will result in immediate permanent enforcement action.

TrainDontStop will report apparent child exploitation or child sexual abuse material expeditiously to NCMEC’s CyberTipline and/or appropriate law enforcement. TrainDontStop will remove or quarantine suspected material from public access, avoid unnecessary viewing or copying, preserve legally appropriate account/report metadata and system records, and cooperate with lawful investigations.

Do not open, download, copy, redistribute, attach, preview, or forward suspected illegal material. Send the URL, Traincar/post/comment context, username or display name, timestamp, and a factual description. If there is immediate danger, contact emergency services.